Give operations its own development path
Operations teams help shape the client experience through availability, fulfillment, handoffs, and everyday decisions. Their development needs to reflect the role they perform and the business contribution they can make.
Operations ALIVE: From Support to Influential Leader is Better Way’s development program for operations and non-selling retail talent. Its direction is grounded in the skills those teams use and the influence they can build.
Retail Team Development for the actual role
Start with the skills, decisions, and relationships operations talent uses every day. Connect development to current responsibilities and the direction of the business.
Build influence and collaboration
Practice explaining a problem, proposing a useful next step, and partnering across functions. Strengthen the relationship between operations and the selling floor.
Prepare tomorrow’s leaders
Create bounded opportunities for business-area ownership, proactive observation, and coached decisions. Develop capability before promotion or expansion makes the need urgent.
Who is Specialized Team Development for?
Operations and non-selling retail talent whose roles affect the client experience and the wider business. The audience and learning priorities should reflect the organization’s operating needs.
What is Operations ALIVE?
Operations ALIVE: From Support to Influential Leader is a development program for operations and non-selling teams, focused on the skills and voice to influence decisions, collaborate with selling leaders, and protect the client experience.
How does this differ from sales training?
Operations teams have distinct responsibilities and decision points. Development should address those skills and their commercial impact while strengthening collaboration around the shared client experience.
Frequently asked questions
How can associates prepare for future leadership?
Start with ownership of a measurable business area and coached selling-floor observations. Clear boundaries, a business purpose, feedback, and support make those assignments useful development opportunities.